0

I have a WD My Passport P/N ends with BBK-01 1TB. I had it for couple of years and it was functioning smoothly on Windows 7 and Win 8.1, before upgrading to Windows 10 it stopped working, the Windows recognize it when connected to USB 3 or 2, it also shows up in "Devices and Printers" but with missing details, the properties windows shows that it is working properly and the HardwareID have some attributes to it, but I can't access it from neither my computer nor the "diskmgmt.msc", the external HDD anyhow, spin then beeps twice with clicks prior to each beep and stop spinning but keep on flashing repeatedly, until disconnected of course.

Is it time for me get a new HDD? And is there a way to get to the HDD? I have more than 800GB of essential data on it.

Hennes
  • 65,804
  • 7
  • 115
  • 169
user2332726
  • 1

1 Answers1

0

This most likely indicates physical damage. However, I'd recommend you to try to access it by uninstalling and re-installing the HDD as a device from Device Manager. Another thing you should try is updating the USB hub drivers for your computer from your motherboard manufacturer's website or using the Drivers Pack that came with your mobo. This way you'd be able to back up your files before pulling the plug on the drive. It might also be a good idea to run the tests as @Techpumpkin suggested and check the warranty on the drive here.

SuperSoph_WD
  • 288