Facebook disabled our app saying that our app hangs or crashes during Facebook Login.
I looked at developers.facebook.com and noticed that we don't have Advanced Access to public_profile which seems to be required now:
public_profile Advanced Access should be auto-granted, especially given that our app has been reviewed and active for a long time now:
However, after I request Advanced Access and provide my password, the page refreshes (first hangs and freezes for several seconds) but I still only have Standard Access.
So far, our story is similar to this question (also seems unresolved). As suggested in the answer to that question, I did describe the problem in Facebook Appeal forms several times but it has been ignored and we got the same semi-automated answer every time.
However, what makes our case slightly different from the question linked above is that after I unsuccessfully request Advanced Access and re-enter my password, the following message shows up:
app store in the above links to our app's page on Google Play. I double-checked that our privacy policy link is there, is live and doesn't return any errors. I also tested it with Facebook's Sharing Debugger and says that the link is fine.
I'm sure lots of developers must be facing similar issues, has anyone come across a solution that works? Or perhaps the right support contact at Facebook to reach out to? Thanks!
