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I am getting the following message when I try to log on to Eikon. Does anyone have any ideas? It used to work fine. I have tried a different email and password and it tells me immediately that they are wrong, so it can't be my login details. I have uninstalled Eikon and Installed it again. Same problem,

REFINITIV EIKON

Desktop 4.0.54 (build 4.0.54058)

Error description: Configuration Download Error The application failed to download the product configuration.

Possible causes:

    • you are not connected to the network 
    • the Refinitiv Platform is encountering problems 
    • the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

Technical Information: 'CBootstrapImpl::LoadProviders'

eglease
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Hemmedin
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  • You might want to contact Eikon technical support https://my.refinitiv.com/content/mytr/en/helpandsupport.html – eglease Oct 19 '21 at 14:12
  • This question is tagged with `c#`. Are you writing any code or trying to access the API? – eglease Oct 19 '21 at 14:15
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    See https://community.developers.refinitiv.com/questions/48110/configuration-download-error-in-eikon.html – eglease Oct 19 '21 at 14:18

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