The shape operator at acts on the tangent space of a manifold at $p$:
$S_p: T_pM \rightarrow T_pM$
By: $$S_p(v) = D_v(n(p))$$
That is, it sends the normal vector at $p$ to it's directional derivative in the direction of the input vector. The proof that this map is symmetric follows easily from the fact that partial derivatives commute, but I was hoping that somebody here could tell me why the geometric reason why this map is symmetric w.r.t. an inner product on the tangent space:
$$S_p(V) \cdot U = V \cdot S_p(U)$$
The eigenvalues of this map are the principle curvatures and the direction of the eigenvectors are the principle directions.